سياسة الخصوصية

1. Introduction

Your privacy matters to us. This policy explains how Jawwak (جوّك) — through jawwak.app and its mobile apps — collects, uses, shares, and protects your personal data, in line with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL) and its implementing regulations.

By using the Platform you acknowledge this policy. It forms an integral part of our Terms & Conditions.

2. Data we collect

• Account data: name, mobile number, email, and verification (OTP) data.
• Booking data: the selected service or package, the city and venue type (home or rest house), date and time, address and venue details, guest count, the mobile number we call you back on, and any notes you add.
• Payment data: processed by a licensed payment provider; we do not store your full card number on our systems — we keep only the transaction reference, its status, and the card's last digits for record-keeping.
• Usage & device data: device type and OS, device identifiers and advertising identifiers (subject to your device settings), performance and crash logs, and how you interact with the Platform's screens.
• Location: the address you enter for a booking, and the coordinates of the point you optionally drop on the map so the Provider can find you; we may ask for device-location permission to make that easier — the map pin is optional, and you can decline the permission in your device settings.

3. How we use your data

• Creating your account, verifying your identity, fulfilling your bookings, and processing payments and refunds.
• Communicating with you about your bookings (confirmations, reminders, status updates) and providing support.
• Improving the Platform and user experience, diagnosing crashes, and developing new packages and services.
• Measuring the effectiveness of our marketing campaigns and showing you more relevant content and offers.
• Preventing fraud and abuse, and complying with legal obligations.

4. Sharing your data

We do not sell your personal data. We share it only as needed and with:

• The Provider fulfilling your booking: they see what is required to deliver it (your name, address, appointment, package details, and a contact number when needed).
• The payment provider: to process payments and refunds securely.
• Technical service providers: such as cloud hosting, push notifications, and SMS delivery, processing data on our behalf and under our instructions.
• Analytics and measurement tools: described in the next section.
• Regulatory authorities: when required under applicable law.

5. Analytics & advertising measurement

We use third-party tools to understand and improve how the Platform is used and to measure our marketing campaigns, including:

• Google Firebase (analytics, Crashlytics crash reporting, and notifications).
• AppsFlyer for install attribution and campaign measurement.
• Mixpanel for product-usage analytics.
• We may share advertising identifiers and aggregated usage events with ad networks (such as Snapchat, Meta, TikTok, and Google) through the measurement tools above, to measure and optimize campaigns.

6. Notifications

We send push notifications about your bookings and their updates, and we may send marketing notifications. You can turn notifications off at any time from your device or app settings; essential operational updates about your bookings may still reach you through alternative channels such as SMS when necessary.

7. Data retention

We keep your data while your account is active or as long as needed for the purposes described in this policy, then delete or anonymize it — unless the law requires us to keep it longer (for example, financial and tax records).

8. Data security

We apply appropriate technical and organizational safeguards, including encrypted connections (HTTPS), need-to-know access to data, and reviews of internal system permissions. No method of transmission or storage is 100% secure, however, so we recommend keeping your login details confidential.

9. Your rights

Under the PDPL, you have the right to:

• Know how your data is processed, access it, and request a copy of it.
• Request correction, completion, or updating of inaccurate data.
• Request destruction of your data or deletion of your account when there is no longer a legal need to keep it.
• Withdraw your consent to consent-based processing at any time.

To exercise any of these rights — including account deletion — contact us via "Help & support" inside the app or at support@jawwak.app, and we will respond within the statutory timeframes.

10. Children's privacy

The Platform is intended for users aged 18 and above, and we do not knowingly collect data from anyone younger. If we learn that a minor's data was collected without valid consent, we will delete it.

11. Changes to this policy

We may update this policy from time to time. Updates are published on this page with a revised "Last updated" date, and for material changes we will notify you through the Platform or another appropriate channel.

12. Contact us

For any privacy questions, email support@jawwak.app or reach us through "Help & support" inside the app.